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Complaints process

Have a complaint?

At Advice4Life we want to hear from you if you are dissatisfied, in any way, with the service you have received. We welcome the opportunity to make things right for you.

We have a formal internal complaint handling process and will try to reach a satisfactory resolution with you as soon as possible.

You can make your complaint verbally, by email or letter. We will acknowledge your complaint within two days and try to resolve your complaint within 10 days. We may need to ask you for further information or agree on an extension if the issue is complex or there are issues outside our control.

Complaint contact details
The Complaints Manager
0508 00 44 00  |
Advice4Life Limited, Level 4, 11 Garden Place, Hamilton, 3280

If the complaint cannot be satisfactorily resolved, you can contact our disputes resolution scheme – Advice4Life’s scheme is under the Insurance & Financial Ombudsman (IFSO). The Insurance & Financial Services Ombudsman Scheme offers free and independent advice to help resolve your complaint.

PO Box 10-845, Wellington, 6143
Level 2, Solnet House, 70 The Terrace, Wellington, 6143
Website:  |  Email:  |  Phone: 0800 888 202

General Enquiries

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